Towards A Hybrid Multi-Dimensional Simulation Approach For Performance Assessment Of Mto And Eto Manufacturing Environments

Despite the growing relevance of customization as a source of competitive advantage, the make-to-order (MTO)/engineer-to-order (ETO) manufacturing strategies have been neglected in the literature. Companies following these strategies deal with simultaneous customer-oriented projects that compete for and share resources, while coordinating interdependent engineering and production activities. It becomes relevant understanding the impact that different development projects and production variables have on the manufacturing system performance. For this, we propose a hybrid multi-dimensional simulation model, using System Dynamics (SD), Discrete Event Simulation (DES) and Agent-based simulation (ABS) for MTO/ETO performance assessment. (C) 2018 The Authors. Published by Elsevier B.V.