Load Effect on Service Times

Mohammad Delasay,Armann Ingolfsson,Bora Kolfal,Kenneth Schultz

European Journal of Operational Research（2019）

引用 82|浏览5

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摘要

•Load impacts service time in different ways in different settings.•Empiricists have identified 25 mechanisms through which load impacts service time.•Effect depends on characteristics of the load, system and service time determinants.•Standard mechanism names and definitions are proposed.

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关键词

Queueing,Behavioral OR,OR in the service industries,Service time,Load

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