Powerlessness : Dissatisfied patients' and relatives' experiences of their emergency department visit

International Emergency Nursing(2016)

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摘要
•The meaning of dissatisfaction mainly includes powerlessness and uncertainty.•Patients' and relatives' meaning of dissatisfaction are similar.•Nursing rounds are one way to decrease patients and relatives dissatisfaction.
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关键词
Emergency department,Nursing,Patient,Phenomenological hermeneutic,Relative,Satisfaction
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