Capturing and enhancing provider value in product-service systems throughout the lifecycle: A systematic approach
CIRP Journal of Manufacturing Science and Technology(2020)
摘要
•Introduction to the concept “provider value” for product-service systems.•Focus on important differences in value creation between sales and PSS.•Detailed assessment of non-monetary value for PSS providers.•Methods to analyze and enhance PSS providers’ value capture throughout lifecycle.•In-depth case studies applying and evaluating the methods with PSS providers.
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关键词
Servitization,PSS design,PSS evaluation,PSS value,Provider value,PSS implementation,PSS management
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