The effects of organizational and personal resources on stress, engagement, and job outcomes

International Journal of Hospitality Management(2018)

引用 156|浏览13
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摘要
•MCSQ significantly influences job performance via engagement and hindrance stress.•CO significantly influences job performance through engagement and hindrance stress.•MCSQ significantly influences turnover intent via engagement and hindrance stress.•CO significantly influences turnover intent through engagement and hindrance stress.•The interaction between MCSQ and CO reduces both hindrance and challenge stress.
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关键词
Customer orientation,Engagement,Hotel employees,Job outcomes,Job stress,Management commitment to service quality
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