Psychological Distress is increasing among customer-facing retail employees: Evidence from 1997 to 2015

Journal of Business Research, pp. 21-26, 2018.

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Keywords:
Customer facing retail employeesPsychological distressTrends of stress

Abstract:

Do customer-facing retail employees in the US have a higher prevalence of psychological distress? We examine psychological distress in a sample that includes 19,832 customer-facing retail employees from a sample of 1,115,280 employees of a cross-sectional National Health Interview Survey (NHIS) from 1997 through 2015. Our results show tha...More

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