Uux-Posts: A Tool For Extracting And Classifying Postings Related To The Use Of A System

Systems Evaluation through user narratives has been a recent evaluation technique and has seen valuable results on a usability and user experience about the system. In previous work, we have researched as a user writes detailed comments about the system itself where it is online and use us to evaluate the system. However, the process of collecting and sorting user posts has become a laborious process. In this way, this article presents the UUX-Posts - A tool for extracting and classifying posts about the uses of a certain system by its users. This work contributes to UUX tests, which aim to identify Usability and UX problems by analyzing user opinions (by text).