The individual and organizational level effects of TQM practices on job satisfaction
International Journal of Manpower, pp. 215-225, 2017.
PurposeThe purpose of this paper is to examine the multi-level relationship between people-related total quality management (TQM) practices and employee job satisfaction. The authors draw upon organizational climate theory to hypothesize that TQM is related to job satisfaction at the individual employee level, as well as at the organizati...More
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