Human capital, service innovation advantage, and business performance: The moderating roles of dynamic and competitive environments

    International Journal of Operations & Production Management, pp. 974-994, 2016.

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    Abstract:

    PurposeThe purpose of this paper is to examine the effect of human capital (HC) on service innovation advantage (SIA) and business performance (BP) in service sector firms, and how external environmental factors influence these relationships.Design/methodology/approachThis study utilized a cross-sectional mail survey of a random sample of...More

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