Moral Salience and the Role of Goodwill in Firm-Stakeholder Trust Repair
BUSINESS ETHICS QUARTERLY(2016)
摘要
Re-establishing trust presents a complex challenge for a firm after it commits corporate misconduct. We introduce a new construct, moral salience, which we define as the extent to which the firm's behavior is morally noticeable to the stakeholder. Moral salience is a function of both the moral intensity of the firm's behavior and the relational intensity of the firm-stakeholder psychological contract. We apply this moral salience construct to firm misconduct to develop a model of trust repair that is based on goodwill, and moderated by the firm's stakeholder culture.
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关键词
goodwill,firm misconduct,moral intensity,moral salience,psychological contracts,trust
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