When people and algorithms meet: user-reported problems in intelligent everyday applications

Malin Eiband
Malin Eiband
Sarah Theres Völkel
Sarah Theres Völkel

Proceedings of the 24th International Conference on Intelligent User Interfaces, pp. 96-106, 2019.

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algorithm explanations transparency user control

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The complex nature of intelligent systems motivates work on supporting users during interaction, for example through explanations. However, there is yet little empirical evidence on specific problems users face in such systems in everyday use. This paper investigates such problems as reported by users: We analysed 35,448 reviews of three ...更多

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