Supporting Tourism Through Digital Ecosystems - The E015 Experience.

Tourism is one of today’s most relevant industries. It is a data intensive, complex sector that can involve various stakeholders, services and technologies in varying proportions and on different scales. ICT plays a key role in supporting tourism. In this paper we focus on ICT as a key enabler for effective information exchange and provision of value-added services to end-users, and we discuss how tourism can benefit from digital ecosystems as a means for creating relationship environments of stakeholders from both the public and the private sector. In particular, we present a selection of tourism-oriented end-user applications enabled by the E015 Digital Ecosystem operating in Italy since 2013.