The use of process mapping in healthcare quality improvement projects

    Grazia Antonacci
    Grazia Antonacci

    Health services management research, 2018, Pages 951484818770411

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    Keywords:
    methodprocessprocess mappingqualitative analysisquality improvementMore(1+)

    Abstract:

    Introduction Process mapping provides insight into systems and processes in which improvement interventions are introduced and is seen as useful in healthcare quality improvement projects. There is little empirical evidence on the use of process mapping in healthcare practice. This study advances understanding of the benefits and success ...More

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