Modeling the relationship between women's perceptions and future intention to use institutional maternity care in the Western Highlands of Guatemala.

Women's perceptions of care quality influence care-seeking. Women who feel they were mistreated in health facilities are more likely to avoid or delay seeking care in the future. Health systems need to reinforce trust and positive perceptions of respectful care. Developing better measures of women's perceptions of maternity care experiences among indigenous populations in Guatemala can inform improvements in care provision.