Successful development of a direct observation program to measure health care worker hand hygiene using multiple trained volunteers.

American Journal of Infection Control(2016)

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摘要
•Program to directly observe hand hygiene using over 100 healthcare workers (HCW).•Over 3 years, there were 22,484 observations, including all shifts and HCW types.•Observer inter-rater reliability over 90%.•Most HCWs (86%) were unaware they were being observed.
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关键词
Quality improvement,Performance measurement,Patient safety measures
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