Managing Chronic Conditions With A Smartphone-Based Conversational Virtual Agent
18TH ACM INTERNATIONAL CONFERENCE ON INTELLIGENT VIRTUAL AGENTS (IVA'18)(2018)
摘要
When deployed on mobile devices, virtual agents have the potential to deliver advice regarding medical conditions, as well as provide a ubiquitous channel for health education and behavior change for a variety of chronic health conditions. We describe design guidelines for mobile agent dialogues to support chronic disease management, a general-purpose smartphone-based architecture for a conversational virtual agent that simulates face-to-face health counseling conversations with patients, and an initial agent implementation that provides counseling to patients with the chronic heart condition atrial fibrillation in conjunction with a mobile heart rhythm monitor that is attached to the back of the phone. Preliminary results from a randomized trial with 120 patients with atrial fibrillation indicate that the agent results in significant improvements in self-reported quality of life relative to a standard of care control group.
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关键词
Health, Human-centered computing, Mobile Applications, Natural language interfaces
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