Impacts of Perceived Behavior Control and Emotional Labor on Gig Workers.

Gig economy workers enjoy flexibility choosing certain aspects of their work. Nonetheless, platform companies still enact control over workers' behaviors. Mechanisms of control have been widely studied in traditional organizations; however, work in the gig economy differs from traditional organizations in that the role of a human supervisor or manager is replaced with digital systems. Thus, there is reason to suspect that our traditional theories of control may not hold for new forms of work in the gig economy. To address these concerns, this study examines how gig economy workers', specifically Uber drivers, perceive behavioral control and its effect on their job satisfaction. Our results suggest that emotional labor mediates the relationship between behavioral control and job satisfaction.