A framework for investigating optimization of service parts performance with big data

Annals OR, Volume 270, Issue 1-2, 2018, Pages 65-74.

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EI
Keywords:
Service parts Big data Supply chain management Operations management

Abstract:

As national economies continue to evolve across the globe, businesses are increasing their capacity to not only generate new products and deliver them to customers, but also to increase levels of after-sales service. One major component of after-sale service involves service parts management. However, service parts businesses are typicall...More

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