Interactive feature selection for efficient customer recognition in contact centers: Dealing with common names.
Expert Systems with Applications(2018)
摘要
•We propose an Interactive Customer Recognition Framework (ICRF).•ICRF relies on three integrated modules.•Duplicate Detection, Predictive Aiding, and Decisive Feature Selection are modules.•ICRF's applicability and suitability are tested on 63,360 data records.
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关键词
Decision support systems,Interactive customer recognition,Entity resolution,Common personal names
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