Building a cognitive platform for the managed IT services lifecycle.

K. Kloeckner,Constantin Adam,Nikos Anerousis,Naga Ayachitula,Muhammed Fatih Bulut,Gargi Dasgupta,Yu Deng,Yixin Diao,N. Fuller,Sandeep Gopisetty,Milton Hernandez,Jinho Hwang, P. Iannucci,Anup K. Kalia, G. Lanfranchi,David Lanyi,Heiko Ludwig, A. Mahamuni,Ruchi Mahindru,Fan Jing Meng,Hamid R. Motahari Nezhad,Karin Murthy,Taiga Nakamura,Amit M. Paradkar, Dennis A. Perpetua, B. Pfitzmann,Daniela Rosu,Larisa Shwartz, Zhuo Su,Maheswaran Surendra,S. Tao,Hagen Völzer,Maja Vukovic,Dorothea Wiesmann,S. Wozniak, Gary Wright,Jin Xiao,Sai Zeng

IBM Journal of Research and Development（2018）

引用 7|浏览472

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摘要

In this paper, we present IBM's cognitive strategy for service delivery transformation to a services integration approach for IT service management. This transformation is fueled by three fundamental technological paradigms: cognitive, cloud, and data and digital content. At the foundation of this approach is the IBM Services Platform with Watson—an IBM Cloud and Watson-based platform that uses ma...

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关键词

Natural language processing,Information processing,Cloud computing,Security,Logic gates,Information services

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