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Evaluating And Informing The Design Of Chatbots

DIS 2018: PROCEEDINGS OF THE 2018 DESIGNING INTERACTIVE SYSTEMS CONFERENCE, pp.895-906, (2018)

Cited by: 110|Views194
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Abstract

Text messaging-based conversational agents (CAs), popularly called chatbots, received significant attention in the last two years. However, chatbots are still in their nascent stage: They have a low penetration rate as 84% of the Internet users have not used a chatbot yet. Hence, understanding the usage patterns of first-time users can po...More

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