Touch Your Heart: A Tone-aware Chatbot for Customer Care on Social Media
CHI, pp. 4152018.
Chatbot has become an important solution to rapidly increasing customer care demands on social media in recent years. However, current work on chatbot for customer care ignores a key to impact user experience - tones. In this work, we create a novel tone-aware chatbot that generates toned responses to user requests on social media. We fir...More
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