IntroAssist: A Tool to Support Writing Introductory Help Requests

ABSTRACTWriting introductory help requests is a key part of develop-ing new professional connections, such as through email and other online messaging systems. This paper presents the design and an experimental evaluation of IntroAssist-a web-based tool that leverages cognitive apprenticeship in-structional methods to support writing introductory help requests through an expert-informed checklist, tagged peer examples, self-tagging, and suggested word limit. In a study of IntroAssist with novice entrepreneurs, we find that 1) expert raters consider help requests written with the tool as more effective, 2) participants are able to perform introduc-tory help seeking skills after the tool is removed, and 3) participants report being more likely to send help requests written with the tool. We present implications for the de-velopment of systems that support the initiation of profes-sional relationships.