An approach to quality function deployment based on probabilistic linguistic term sets and ORESTE method for multi-expert multi-criteria decision making

•We propose a formula to calculate the linguistic terms’ probabilities based on all individuals’ evaluations.•We develop a novel distance measure of PLTS.•We develop a PL-ORESTE method by combining the classical ORESTE method with the PLTS.•We propose a QFD-based PL-ORESTE method to cope with the MCGDM problems.•We provide a case study of selecting innovative design of Panda shared cars.