A New Chatbot for Customer Service on Social Media

CHI, pp. 3506-3510, 2017.

Cited by: 188|Bibtex|Views70|Links
EI

Abstract:

Users are rapidly turning to social media to request and receive customer service; however, a majority of these requests were not addressed timely or even not addressed at all. To overcome the problem, we create a new conversational system to automatically generate responses for users requests on social media. Our system is integrated wit...More

Code:

Data:

Your rating :
0

 

Tags
Comments