Are You Ready for a Drive?: User Perspectives on Autonomous Vehicles.
CHI Extended Abstracts(2017)
摘要
In this paper, we present preliminary results of a user research study investigating factors with high potential impact on user experience (UX) of autonomous vehicles (AVs). The study was conducted in Singapore with 29 participants in 10 sessions, each one lasting around 2 hours. Participants conveyed their requirements verbally, as well as visually through sketching. The extensive rounds of discussions revealed an underlying trend of general mistrust towards AVs expressed in three requirement categories concerning: safety, empowerment and interaction style. In response to these requirements, designers need to ensure the vehicle's reliability is \"expressed\" in users' \"language\", passengers are allowed to have some decision power during navigation (despite the car being autonomous) and are able to interact with the AV in a flexible, easy and straightforward manner. We believe such design decisions would be beneficial to generate more trust towards AVs and improve the overall UX.
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