How to improve human-robot interaction with Conversational Fillers

Noel Wigdor,Joachim de Greeff,Rosemarijn Looije,Mark A. Neerincx

2016 25th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN)（2016）

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摘要

Conversation Fillers (CFs), such as ‘um’, ‘hmm’, and ‘ah’, may help to improve the human-robot interaction by smoothening the robot's responses. This paper presents the design and test of such CFs - alongside iconic pensive or acknowledging gestures - for Wizard of Oz (WoZ) controlled open-ended dialogues in child-robot interactions. A controlled experiment with 26 children showed that these CFs can improve the perceived speediness, aliveness, humanness, and likability of the robot, without decreasing perceptions of intelligence, trustworthiness, or autonomy.

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关键词

human-robot interaction,conversational fillers,robot response smoothening,iconic pensive gesture,acknowledging gesture,Wizard of Oz,WoZ controlled open-ended dialogue,child-robot interaction,perceived speediness,perceived aliveness,perceived humanness,robot likability,intelligence,trustworthiness,autonomy

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