Developing and Validating the User Burden Scale: A Tool for Assessing User Burden in Computing Systems
CHI, pp. 3988-3999, 2016.
Computing systems that place a high level of burden on their users can have a negative affect on initial adoption, retention, and overall user experience. Through an iterative process, we have developed a model for user burden that consists of six constructs: 1) difficulty of use, 2) physical, 3) time and social, 4) mental and emotional, ...More
Full Text (Upload PDF)
PPT (Upload PPT)
Best Paper of CHI, 2016