Breaking the UCD Process: The Case Study of a Failed Mexican Government Project.

The present paper narrates our experience in the development of a critical and complex software system for a state Mexican government. This ill-fated project is still in development but unfortunately it is plagued with a number of issues caused mainly by delays. Several identified factors include an inefficient and ever changing requirements elicitation, UI development without the users' feedback, inefficient procedures, etc., with yields into a low user satisfaction. We believe that a correct and complete implementation of a User Centered Design approach is key for projects like this, especially in a Latin American government environments and organizational cultures like these.