Workflow-Based Passenger Information For Public Transport

This paper presents a workflow-based concept of passenger information in public transport, in order to ensure a more intuitive and effective usage of mobile passenger information systems. The workflow-based navigation concept is derived from a pattern analysis and a field test of current mobile applications of passenger information, which mainly provide a function-based navigation. The results of a comparative usability test of workflow-based and function- based navigation concepts show, that workflow-based navigation can reduce the number of required tap actions in relation to function-based navigation concepts.