Theory Driven Community Analytics And Influence On Community Success

This paper describes two projects that analyze online community behaviors. The first discusses the modeling of emotional and factual language within argumentative forums. When applied to enterprise communities, this model is found to be a predictor of member satisfaction. The next project covers a unique perspective of member and owner content creation and curation behaviors across the lifecycle of online communities. Both members and owners are found to increase in content posting but the level of linking is role dependent.