When the Crowd is Not Enough: Improving User Experience with Social Media through Automatic Quality Analysis

CSCW, pp. 1078-1088, 2016.

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Keywords:
Automatic quality evaluationQuantitative analysisA/B testingUser engagement

Abstract:

Social media gives voice to the people, but also opens the door to low-quality contributions, which degrade the experience for the majority of users. To address the latter issue, the prevailing solution is to rely on the ”wisdom of the crowds” to promote good content (e.g., via votes or ”like” buttons), or to downgrade bad content...More

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