Teamwork, coordination and customer relationship management skills: as important as technical skills in preparing our SE graduates

Teaching real-world software engineering (SE) skills requires innovative methods to facilitate students' learning technical as well as communication, teamwork, and analysis of ill-structured problems. In this paper we describe our experiences in designing and teaching these skills in our SE courses at the University of Victoria in the last 10 years. We describe the learning outcomes and instructional design in our courses, as well as the challenges we face.