Prediction of business process durations using non-Markovian stochastic Petri nets

Companies need to efficiently manage their business processes to deliver products and services in time. Therefore, they monitor the progress of individual cases to be able to timely detect undesired deviations and to react accordingly. For example, companies can decide to speed up process execution by raising alerts or by using additional resources, which increases the chance that a certain deadline or service level agreement can be met. Central to such process control is accurate prediction of the remaining time of a case and the estimation of the risk of missing a deadline.