A contingency approach to performance measurement in service operationsMarkaki jaaskelainen[0]harri laihonen[0]antti lonnqvist[0]miikka palvalin[0]virpi sillanpaa[0]sanna pekkola[0]juhani ukko[0]Measuring Business Excellence, 2013.Cited by: 38|Bibtex|Views2|LinksKeywords: managementmeasurementcontingency theoryservice operationscontingency planningMore(2+)Code: Data: Full Text (Upload PDF)PPT (Upload PPT)SimilarReferenceCitedUpload PPTYour rating :0 TagsCommentsSubmit
