Improving service quality in public transportation systems using automated customer feedback

Anselmo Stelzer,Frank Englert,Stephan Horold,Cindy Mayas

Transportation Research Part E: Logistics and Transportation Review（2016）

引用 30|浏览5

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摘要

•An approach to include customer feedback into transport operations is presented.•We derive requirements of customers and companies for feedback integration.•TRIAS, a standard for bidirectional mobility information is introduced.•We analyse the effects of customer feedback on service quality in public transport.•Practical use of data derived from customers for decision models is demonstrated.

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关键词

Public transport,Dispatching,Customer feedback,Conflict,Service quality

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