Teaching performance: determinants of the student assessment

adriana morales rodriguez
adriana morales rodriguez

Academia-revista Latinoamericana De Administracion, Volume 27.0, Issue 3.0, 2014, Pages 402-418.

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Keywords:
service qualityhigher education

Abstract:

Purpose - The purpose of this paper is to identify the nature and factors that influence student evaluation of the teaching performance of university teachers by integrating two areas of research: services marketing and higher education. Design/methodology/approach - A set of hypotheses were developed taking into consideration customer (s...More

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