A review of the state–of–the–art research on white–collar/knowledge–worker productivity

With the rapid growth in employment in the service economies of the world, we are increasingly facing the challenge of measuring and improving the productivity of white–collar and knowledge work. In reviewing the state of the art in research in this field, the authors have found a lack of synthesis of opinion and research–based concepts that could form the basis of an agenda for present and future research on white–collar and knowledge–work productivity. In order to develop such a synthesis, they have compiled a 'state–of–the–art matrix' of the open literature, presented here, which identifies the main research issues and challenges.