RAND's Silent Monitoring Protocol for Assessing Suicide Crisis Line Call Content and Quality

Lisa H Jaycox,Rajeev Ramchand,Patricia A Ebener,Dionne Barnesproby,Mary Lou Gilbert

Rand health quarterly（2016）

引用 26|浏览36

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摘要

This article describes the methods for developing and testing a silent monitoring protocol for California suicide crisis call centers to evaluate call content and quality, document staff strengths and weaknesses, and identify areas for further training.

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