Manual Intervention and Statefulness in Agent-Involved Workflow Management Systems

Lack of adaptability within WorkFlow Management Systems (WFMS) has been early identified as one of their limitations. WFMS suffer from disadvantages such as not supporting the dynamic incorporation/modification of process models and poor adaptability of process models at runtime. The static workflow definition and its passive interpretation does not allow WFMS to demonstrate flexible behavior and to deal with real-life situations, such as fast changing customer requirements and enterprise goal shifts. In this work we propose the design and development of two features (manual intervention and statefulness), which are expected to tackle this limitation. Our work considers and agent-based environment for the WFMS implementation.