From Self-To-Other-Centric: The Impact of Team (Dis)Satisfaction and Psychological Safety on Performance Evaluation Biases
Social Science Research Network(2013)
摘要
Research on self-serving bias in teams has focused on bias after team feedback. Many teams, however, work for extended periods of time before receiving feedback. This paper proposes that team members exhibit biases prior to receiving feedback, depending on the level of team satisfaction. The results of a field study of 35 MBA teams demonstrate that members of unsatisfied teams make more self-serving claims about contribution toward the team’s task, while the most highly satisfied teams demonstrate an other-centric bias -- assigning more credit to other team members than to themselves. Both biases -- self-serving and other-serving -- are eliminated in teams with strong psychological safety norms.
更多查看译文
关键词
self serving bias,psychological safety
AI 理解论文
溯源树
样例
生成溯源树,研究论文发展脉络