Increasing organization's overall performance through mobile technology. Albania case study

Information, performance and cost saving are the key elements in which organizations are investing money, energy and efforts. Any organization wants to offer the best tools to its employees and also wants to increase its efficiency by making them work offsite. In this study I will analyze the impact of the mobile technology implementation to end users and their behavior toward it. Part of this study shows how this technology helps the organization to reduce its impact on the environment and its operational costs. This study shows how users from different ranges of age and education react to mobile technology and analyzes the overall performance of these users and the processes related to their daily operation. Mobility of field employees is the key for increasing the organization's overall performance, as well as the quality of data and it helps the organization to better manage its resources.