Satisfaction of using a nurse led telephone helpline among mothers and caregivers of young children

E Cook,Gurch Randhawa,Shirley Large,Nasreen Ali,A Chater,Andy Guppy

Health Policy and Technology（2016）

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摘要

•Nurse led triage can equip patients with the skills and knowledge to self manage health symptoms.•Self-care support can empower patients to take more control of theirs and others health.•Quality of communication is integral to patients trust and reassurance of this type of service.

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关键词

NHS Direct,Patient satisfaction,Telephone based healthcare,Utilization,Qualitative study

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