GETTING OFF ON THE WRONG FOOT: RESTORING TRUST AND THE TIMING OF A BREACH.

Robert B Lount,Chenbo Zhong,Niro Sivanathan,J Keith Murnighan

66th Annual Meeting of the Academy of Management, AOM 2006（2006）

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摘要

The article examines trust breaches and restoration in organizational settings. Two experiments are conducted where trust breaches took place early in new relationships and where they occurred in e...

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