Modeling of Call Services for Public Sector

R. Maskeliunas, A. Rudzionis, K. Ratkevicius, V. Rudzionis. Modeling of Call Services for Public Sector // Electronics and Electrical Engineering. - Kaunas: Technologija, 2010. - No. 4(100). - P. 81-86. Paper deals with application of English speech recognizer for multi-speaker Lithuanian digit names recognition. Many services in public sector require the identification of user or recognition of Lithuanian digit names with 95% or more accuracy. Combined multiple transcription selection method allowed to achieve multi-speaker recognition accuracy of ten Lithuanian digit names and two auxiliary words above 90%. It is possible to construct reliable user identification using only 7 digit names, so the experiments with three different sets of 7 Lithuanian digit names were performed and in all cases overall recognition accuracy exceeded 95%. III. 2, bibl. 11, tabl. 3 (in English; abstracts in English, Russian and Lithuanian).