Information Technology, Culture, and Learning at Federal Express

AbstractIn a little over two decades, the Federal Express Corporation has grown from a startup in the overnight package delivery business to a $9 billion global leader in the industry. How has FedEx achieved such success? The following case study finds that while leadership in information technology innovation has been central to FedEx's success, attention to the diversity of both organizational and global cultures as well as organizational learning have helped to provide a foundation for long-term viability in the global marketplace.