Performance-based contracting for advanced logistics services:challenges in its adoption, design and management
International Journal of Physical Distribution & Logistics Management, 2015.
business servicesperformance managementcontract managementagency theory
Purpose – The purpose of this paper is to explore key challenges of adopting, designing and managing performance-based contracts (PBC) for advanced logistics services, as seen by providers. The shift toward performance-based solutions has proved challenging since providers often struggle to link performance to their payment. Despite such ...More
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