Performance-based contracting for advanced logistics services:challenges in its adoption, design and management

International Journal of Physical Distribution & Logistics Management, 2015.

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Keywords:
business servicesperformance managementcontract managementagency theory

Abstract:

Purpose – The purpose of this paper is to explore key challenges of adopting, designing and managing performance-based contracts (PBC) for advanced logistics services, as seen by providers. The shift toward performance-based solutions has proved challenging since providers often struggle to link performance to their payment. Despite such ...More

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