Exploring long-term participation within a living lab: satisfaction, motivations and expectations

This paper presents an assessment of the experience with a Living Lab project which is currently involving 128 families with young children in a long-term relation to design mobile services for this user group. Living Labs are a promising way to manage innovation yet they also pose several challenges to retain participants and to keep their motivation high for a long-term period. We discuss the strategies used in our project to encourage and manage participation. We then present an initial assessment focused on participants' satisfaction, perceived burden, motivational drivers and needs.