Computer help at home: methods and motivations for informal technical support
CHI, pp. 739-748, 2009.
informal help-givingpersonal identitycomputer support activitynumerous stakeholdersprior researchMore(9+)
Prior research suggests that people may ask their family and friends for computer help. But what influences whether and how a "helper" will provide help? To answer this question, we conducted a qualitative investigation of people who participated in computer support activities with family and friends in the past year. We describe how fact...More
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