Welcome and Overview of Services Science, Management, and Engineering (SSME) Initiative
Jim Spohrer,Paul Maglio,Wendy Murphy,Cheryl Kieliszewski,Michael Maximilien, Jakita Owensby,Dean Spitzer,Melissa Cefkin,Matthew Berry,Lisa Kreeger,Toby Lehman,Doug McDavid, Sara Moulton-Reger,David Singer,Makoto Kano,James Rhodes,Sean Bell msra(2006)
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